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Shipping Information

COVID-19 - Are you still shipping?

Yes, we are still shipping all orders at this current time between Monday to Friday.

Please allow 1-3 days for delivery. All items are sent via Royal Mail 1st Class

Has my order been shipped?

You will receive an email or text when the items have been shipped. UK orders should arrive within 1-3 working days.

How long will delivery take?

All orders are sent via Royal Mail 1st Class, so should arrive within 1-3 working days.  

I haven’t received my items?

If you haven’t received your items after 7 days please check you entered the correct shipping address and if anyone could have picked the parcel up. If no luck, just let us know and we will look into this further to see what has happened.  

Returns & Exchanges

How can I return or exchange an item?

Please use the link below to submit a request. We have extended the period to 60 days on arrival of order. The item must be in the original condition and buyer is responsible for return postage cost.

Once we have received the items back, we will ether issue the swop or provide a refund.

https://broadleys.co.uk/a/returns

Are Sale items refundable?

Yes, any item bought on our website is fully refundable up to 60 days after you receive the item. The item must be in the original condition it arrived in ( not worn).

https://broadleys.co.uk/a/returns

Can a get a full refund?

If you return the order within 60 days a full refund will be issued (excluding any postage cost). The items must be in their original condition.

Any postage charges are non refundable.

https://broadleys.co.uk/a/returns

General Information

How do I know the item will fit me?

Unsure if an item will fit you? Feel free to message us via our online chat or email and we will try and help the best we can.

Alterations

f the item you bought from us needs altering (eg: length of trousers) we recommend waiting till our store is open again. Please email us your requirements.

Any sale item will be subject to a £10 or £15 charge depending on what is needed.

Can I use my Loyalty Points? 

At this current time we do not have our loyalty program setup online. Please contact us for further information and if you would like to use any credit you have with us.

 

Can I use a Gift Card?

We are currently unable to accept gift cards online. We are working on a solution.

Do you have a good stock level?

We currently have plenty of stock available across the brands we offer. Although please allow for the occasional error.

 

STILL HAVE ANY QUESTIONS?

 Online Chat

info@broadleys.co.uk

Broadleys of East Grinstead
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Established in 1896 in the historic High Street of East Grinstead, we are still one of the leading independent stores in Sussex. We sell well known designer brands such as Hugo Boss, Gant, Tommy Hilfiger, Hackett, Ralph Lauren. Great Plains, Part Two, Inwear, Masai.